Payment Policy

Accepted Payment Methods

At Genius Whale Books, we strive to make your shopping experience as convenient as possible by offering multiple secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Interac e-Transfer (for Canadian customers)
  • Shop Pay

Currency

All prices on our website are listed in Canadian Dollars (CAD). For international customers, your credit card provider will convert the purchase amount to your local currency at their current exchange rate.

PayPal Payments

When choosing PayPal as your payment method:

  • You will be securely redirected to the PayPal payment page
  • Log in with your PayPal credentials to confirm the payment
  • You can pay using your PayPal balance or cards linked to your PayPal account
  • No PayPal account? You can still pay with your credit/debit card through PayPal's secure gateway

Important: Your order will be shipped to the address registered with your PayPal account. Please ensure this address is current before completing your purchase.

Interac e-Transfer

For Canadian customers, we accept Interac e-Transfer payments:

  • Send payment to: ask@geniuswhale.com
  • Include your order number in the message field
  • Your order will be processed once the payment is received

Payment Security

Your security is our priority:

  • All payment transactions are encrypted using SSL technology
  • We do not store credit card information on our servers
  • All payment processing is handled by trusted third-party providers
  • We regularly update our security protocols to protect your information

Order Processing

Please note:

  • Orders are processed during business hours (Monday - Saturday: 10:00 AM - 8:00 PM, Sunday: 12:00 PM - 6:00 PM CT)
  • Your order confirmation will be sent to your email address
  • Payment must be received in full before order processing begins
  • For questions about payments, contact us at +1 (204) 667-2871 or ask@geniuswhale.com

Payment Issues

If you experience any payment-related issues:

  • Check your payment details are entered correctly
  • Ensure your payment method has sufficient funds
  • Contact your bank or payment provider if the issue persists
  • Reach out to our customer service team at our store: 265 Pritchard Ave, Winnipeg, MB R2W 2J2

Policy Updates

This payment policy may be updated periodically. Any changes will be posted on this page with the effective date of implementation. Continued use of our services after changes indicates acceptance of the updated policy.